STORE POLICY & CONTACT INFO
CURRENT STORE POLICY COVID
PRETTYLILYU takes the health concerns around the Coronavirus very seriously and encourages customers to prioritize their health first. With the severity of this crisis, we are unable to accept any returns at this time. We hope you understand the inconvenience.
RETURN AND REFUND POLICY
Thanks for shopping at PRETTYLILYU. If you are not entirely satisfied with your purchase, we're here to help. Returns You have 10 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. ALL SALES ARE FINAL.
RETURN SHIPPING
You will be responsible for paying for your own shipping costs for returning your item as well as any exchanges made. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
REFUNDS
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
SHIPPING METHOD
24-48 HRS FOR PROCESSING AND HANDLING
FIRST CLASS AND PARCEL SELECT HAVE NO INSURANCE COVERAGE FOR LOST PACKAGES - CUSTOMER IS RESPONSIBLE TO CONTACT USPS FOR LOST PACKAGES
USPS FIRST CLASS PACKAGE 4-7 BUSINESS DAYS (NO INSURANCE)
USPS PARCEL SELECT GROUND 1-4 BUSINESS DAYS (NO INSURANCE)
USPS PRIORITY MAIL WITHIN (3 BUSINESS DAYS WITH INSURANCE) **RECOMMENDED**
USPS PRIORITY MAIL EXPRESS (1 BUSINESS DAY WITH INSURANCE)
INTERNATIONAL ORDERS WILL HAVE TO PAY CUSTOM FEES UPON DELIVERY WE ARE NOT RESPONSIBLE ONCE ITEM IS SHIPPED
CONTACT US
We here at Prettylilyu would like to service you with good customer service if you have any questions or would like to see more pictures of an item please do not hesitate to message me on instagram @prettylilyu or email me at Prettylilyucreations@gmail.com
or text 1 (562) 855-2183
